How It Works
Step 1 – Tell Us Your Problem
Fill out our contact form or give us a call.
- For computer repairs, tell us what symptoms you’re seeing (slow, crashing, won’t start, etc.).
- For networking support, let us know about Wi-Fi coverage issues or internet problems.
- For business IT support, describe your setup and what’s not working.
Don’t worry if you’re not sure what’s wrong — just explain it in your own words.
Step 2 – We Assess & Confirm
We’ll review your request and get back to you quickly with:
- An idea of what the issue might be
- A clear explanation in plain English
- A guide price (so there are no surprises)
- Available time slots for a callout
Step 3 – We Come to You
On the agreed day and time, our engineer will arrive at your home or office.
- We bring the tools and parts needed for common fixes.
- For bigger repairs, we may take the device away and return it once it’s ready.
Step 4 – Problem Solved
We’ll fix the issue, test everything is working, and explain what we did.
- For computer and laptop repairs, you’ll see the improvement straight away.
- For networking fixes, we’ll make sure your Wi-Fi is strong and stable across your space.
- For device setup, we’ll connect everything and make sure you know how it works.
- For security and backups, we’ll leave you protected and with peace of mind.
Step 5 – Follow-Up Support
After the visit, if you have any questions or something crops up, you can reach back out. We’re here to help.
Why Our Process Works For You
- Clear and simple from start to finish
- No jargon, just friendly IT help
- Same process for all services – so you always know what to expect
- No fix, no fee guarantee
Have an Issue?
Call Us!
07713 233069