How It Works

Step 1 – Tell Us Your Problem

Fill out our contact form or give us a call.

  • For computer repairs, tell us what symptoms you’re seeing (slow, crashing, won’t start, etc.).
  • For networking support, let us know about Wi-Fi coverage issues or internet problems.
  • For business IT support, describe your setup and what’s not working.

Don’t worry if you’re not sure what’s wrong — just explain it in your own words.

Step 2 – We Assess & Confirm

We’ll review your request and get back to you quickly with:

  • An idea of what the issue might be
  • A clear explanation in plain English
  • A guide price (so there are no surprises)
  • Available time slots for a callout

Step 3 – We Come to You

On the agreed day and time, our engineer will arrive at your home or office.

  • We bring the tools and parts needed for common fixes.
  • For bigger repairs, we may take the device away and return it once it’s ready.

Step 4 – Problem Solved

We’ll fix the issue, test everything is working, and explain what we did.

  • For computer and laptop repairs, you’ll see the improvement straight away.
  • For networking fixes, we’ll make sure your Wi-Fi is strong and stable across your space.
  • For device setup, we’ll connect everything and make sure you know how it works.
  • For security and backups, we’ll leave you protected and with peace of mind.

Step 5 – Follow-Up Support

After the visit, if you have any questions or something crops up, you can reach back out. We’re here to help.

Why Our Process Works For You

  • Clear and simple from start to finish
  • No jargon, just friendly IT help
  • Same process for all services – so you always know what to expect
  • No fix, no fee guarantee

Have an Issue?


Call Us!

07436 490123 / 07713 233069