Frequently Asked Questions

Worried About IT Problems?

We know IT problems can be stressful, and you might have a few questions before booking a callout. To make things easier, we’ve put together answers to the most common questions our customers ask about our services, pricing, and how we work.
If you don’t see your question here, don’t worry — just contact us and we’ll be happy to help.

Yes. We’re a callout IT service, which means we come directly to your location. Just tell us where you’re based when you book and we’ll arrange a convenient time.

In many cases, we can offer same-day service. If that’s not possible, we’ll book you in for the earliest available slot that works for you.

We keep pricing simple and transparent. You’ll only ever pay for the work we do, and there are no hidden fees. We can often give you a price guide before we visit.

If we can’t solve your issue, you don’t pay — it’s our No Fix, No Fee guarantee.

We work with most common devices, including Windows PCs, Macs, laptops, Wi-Fi routers, printers, and other peripherals. If you’re unsure, just ask — we’ll let you know if we can help.

Yes. We support small businesses with on-demand IT help, office networking, device setup, and troubleshooting. No long-term contracts — just help when you need it.

Absolutely. We take data security very seriously. We’ll never access your files unnecessarily, and we can help you set up backups to keep your data safe in the future.

No — our service is designed to save you that hassle. We come to you, whether it’s your home or office

Have an Issue?

Call Us!

07436 490123 / 07713 233069